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Friday, July 13, 2007

OSCAR: Any Signs of Intelligent Life?

A quick follow-up to my post about problems with OSCAR:  Someone administering OSCAR has so little grasp of grammar as to call into question the basic competence of OSCAR's customer service and ability to respond to inquiries.  A student currently using OSCAR forwarded me an email from OSCAR that starts with the two bewilderingly illiterate sentences (emphases added):

Dear [student name],

The OSCAR Help Desk has received numerous inquiries from users asking for us to send their recommenders' the Evite email with a password when they create their applications.

Please Note:  The OSCAR system is designed to send a recommender Evite email with the passsword ONLY THE FIRST TIME THAN ANY APPLICANT requests a recommendation letter from the recommender.

So I'm starting to think that the problems with OSCAR aren't limited to software, but extend to certain (organic) hardware....

Posted by Scott on July 13, 2007 at 12:09 PM | Permalink

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Comments

I got the same bewildering e-mail. While you're posting about OSCAR, I should mention that I tried getting help from them trying to figure out how to convert Microsoft Word documents into PDFs and how to do so while staying below their size limitations. They were useless. I had to get a friend who knows how to do these things to help me out.

Posted by: Recent law grad | Jul 13, 2007 7:08:30 PM

I'm glad someone else noticed that. I was still half asleep when I read that e-mail this morning, and I started at it for at least a minute trying to figure out if it was just me or if it really was kind of incoherent.

Posted by: Katie | Jul 13, 2007 12:34:18 PM

Wetware.

Posted by: James Grimmelmann | Jul 13, 2007 12:17:08 PM

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