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Monday, April 25, 2005
Extolling the Virtues of the Web
Has anyone mentioned that this internet thingie is totally cool?
Last week I ordered a couple of books from amazon. According to UPS tracking, the book arrived at my house on Saturday. Well, here's the deal: I live at my house, and the book didn't show up.
So I decide to call amazon. Alas, the customer service number is not easy to find. But then I remember that slate.com previously found and posted the number as a public service. So I search slate, and sure enough, here it is:
Chatterbox is pleased to announce that the customer service line for Amazon.com is:
1-800-201-7575.
Chatterbox tracked it down by scrolling to the bottom of Amazon's home page, clicking on "Investor Relations," clicking (in the left-hand column) on "SEC filings," and then clicking on Amazon's last quarterly filing, dated Oct. 24. Here Chatterbox found Amazon's corporate address and phone number in Seattle. Chatterbox dialed the number, asked for the customer service number, and was given it. (Only after going through this exercise did it occur to Chatterbox to search Google for "Amazon.com customer service phone number." That turned up a few non-Amazon sites that give away its customer service number. See, for example, this and this.)
That number, again, is
1-800-201-7575.
Chatterbox urges Amazon shoppers to bookmark this page and refer to it next time there's a problem that can't be solved without a human voice. That number, one last time, is
1-800-201-7575.
Tell 'em Chatterbox sent ya!
Sure enough, they are sending the books again with upgraded shipping, gratis. Thank you Tim Noah!
Posted by Hillel Levin on April 25, 2005 at 03:29 PM in Odd World | Permalink
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Comments
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Posted by: mortgage rates | Sep 27, 2005 6:40:25 AM
It's amazing that online business has lowered our expectations so... I still go into an utter rage whenever I have to work to find a phone number for some merchant. I fired at least one web hosting provider over it.
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Posted by: buleros | May 17, 2005 5:04:14 PM
Great public service. You inspired me to blog the customer service numbers for Ebay and Paypal.
Cheers, Rick Duncan
Posted by: Prof. Rick Duncan | Apr 26, 2005 11:39:37 AM
Yep. You are a luddite. Expecting actual voice contact, sheesh the next thing you will be requesting is an actual person on the phone and not the recordings! What is this world coming to?
Posted by: Joel | Apr 26, 2005 10:46:15 AM
But yet, in the pre-web world, we wouldn't do business with people unless we could contact them. Did you ever mailorder anything from an OFFLINE vendor without having a telephone number to talk to a human?
It's amazing that online business has lowered our expectations so... I still go into an utter rage whenever I have to work to find a phone number for some merchant. I fired at least one web hosting provider over it.
Perhaps I'm just a luddite. :-)
Posted by: Paul Gowder | Apr 25, 2005 10:29:45 PM
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